Reporting is the process of extracting critical insights from within contact systems and converting them into specialized reports. You can generate reports for the Call Analytics.
To view all of the call analytics report, navigate to Reporting > Call Analytics
The Call Analytics module is used to measure, collect, analyze, and report on phone call data.
Analytics Call Report
The call report displays the total number of calls made on the selected search date. Similarly you can view agent whose email address or phone number was used to register in the system, which calls were made to ConnectMe, whether they were inbound, outbound, or internal.
To generate a Call report:
- Navigate to Reporting > Call Analytics > Call Report.
- Select the Start Date, End Date, Status and Extension from the drop down menu.
- Click Run. A new window will appear, displaying all call reports from selected start date to the set end date.
Recent Inbound – Outbound Calls
The report contains a detailed list of all calls you’ve made, answered, or missed.