Call Flow

• Vacation
• Office Hours
• Routing

Overview

Call flow describes the process by which a network routes a call to a another device.

To configure the call flow:

1. 1. Click Call Flow in the left menu. A new window will appear.

1. 1. Search for a route extension.
   2. Click Next. A Vacation Settings window will appear.

Vacation

You can determine what action to take for the provided extension when on vacation and a call is received.

To configure the vacation settings:

1. Select the desired action from the dropdown menu, as well as the Start and End dates.
2. Check the Suspend Notification toggle button to enable or disable notifications.
3. Click Save.

Office Hours

You can setup your working hours and availability.

To schedule your office hours:

1. Select the desired option from the drop-down menu that appears next to each day.
2. Select the Open and Closed times.
3. Click Save.

Routing

A route associates an extension with a queue. Additionally, routes are time and date-based. You can use the toggle button to enable or disable the route.

Add New Route

To add a new route:

1. Click the + Add new route button in the top right corner. A new window will appear.
2. Enter a priority number and a route description.
3. Use Always Active toggle button to activate or deactivate the route.
4. Set start and end times, as well as the days of the week.
5. Use Emergency Mode toggle button to activate or deactivate the route as an emergency mode route.
6. Select the Route To and Option from the drop down menu. Additionally, enter the Timeout value.
7. Click Save.

Routing Defaults

The system will either send the call to voicemail, transfer the call to another extension, or hang up after all call routing options have been tried and there has been no response.

Select the default value from the drop down menu and then click Save.

Note: The default is voicemail.