If you wish to contest any charges on your account, please contact us in writing. Include your Cloudli telephone number and your mailing address for proper identification. Clearly identify the charge(s) you disagree with, including the date and time, destination, duration, and cost of the call. State the reason you are contesting the charge(s).
If you have reasons to believe that an unauthorized person is using your account, contact firstname.lastname@example.org immediately. You will be responsible for all the charges up to the time you report the account theft.