Logo
Submit a request
English (US) English (CA) Français (Canada)
  1. Cloudli Support
  2. Tutorials & Reference Guides
  3. Business Phone : Call Supervision

Articles in this section

  • When should I use Call Supervision ?
  • How do I add a supervision license to an existing user ?
  • How do I manage which users I can supervise ?
  • How do I initiate Call Supervision ?
  • How do the different supervision modes work ?
  • Will my supervised agents be alerted that I have started listening ?

Will my supervised agents be alerted that I have started listening ?

Avatar
Mark Gibbons
  • February 09, 2021 22:47
  • Updated

No. Only you as a supervisor will hear a tone signaling “listen-in” mode after pressing the star code.

Related articles

  • What is Business Phone recording ?
  • How do I configure Call Recording in my Business Phone service?
  • How do I manage which users I can supervise ?
  • When should I use Call Supervision ?
  • How do I create a schedule?
Cloudli Communications
T: 1.877.808.8647
service@cloudli.com
Mon-Fri: 8AM to 8PM ET