Tutorials & Reference Guides

Business Phone

• What is a Lite extension and how much does it cost?
• Can I use a desk phone with an extension on the Mobile First plan?
• Business Phone Star Codes
• Voicemail Reference Guide
• How do I create a new user?
• How do I assign a user to a phone ?

See all 26 articles

Business Phone : Call Supervision

• When should I use Call Supervision ?
• How do I add a supervision license to an existing user ?
• How do I manage which users I can supervise ?
• How do I initiate Call Supervision ?
• How do the different supervision modes work ?
• Will my supervised agents be alerted that I have started listening ?

Business Phone : Call Recording

• What is Business Phone recording ?
• How do I configure Call Recording in my Business Phone service?
• How do I link my Dropbox account to my Cloud Business service?

Audio Conferencing

• When should I use Cloudli Audio Conferencing?
• How do I generate a new conference in the Cloudli portal?
• How do I schedule a conference call?
• How many participants can I have on a conference call?
• How do I start/join a Cloudli Audio Conference call?
• What menu options are available during a conference call?

See all 11 articles

Desktop Fax

• Quick Start Guide for Desktop Fax
• Can I use multiple email addresses to be authorized to send and receive faxes?
• How can I make my faxes be sent out anonymously?
• Setting up your authorized email address for your Desktop Fax account
• How do I force a display name to show in the fax header outbound?

T.38 Fax Line

• How to plug in your Obi300 device for your T.38 Fax line service
• How to setup an ATA that you already own with your T.38 Fax Line service?
• If I have a power outage, can faxes be routed to a back up number with my T.38 Fax Line service?
• I think my OBi300 is not connected properly to my network, what lights should be lit up on the box?
• Patton

SIP Trunking

• How do I get my IP-PBX or SIP device registered?
• How to change plan type (SIP Trunking)
• How to change plan capacity
• How do I setup a backup number in case of power failure or system outage?

Home Phone

• How to plug in your SPA-122 Home Phone device
• How do I setup my voicemail message for my Home Phone?
• Star codes for Home Phone plans
• How do I change my call forwarding settings in my Home Phone account?
• How do I setup a backup number in case of power failure?
• Can I use my own ATA adapter with a Home Phone service?

See all 7 articles