Frequently Asked Questions

Cloudli TalkNText

• Letter of Authorization (SMS LOA) for Text-Enabled Landline
• What are the supported versions of OS with TalkNText?
• Can I manage my own extension or organization from TalkNText Dashboard?
• Do I need internet for using TalkNText?
• Can I send SMS/Text messages from TalkNText?
• Is there capability for an Auto-Attendant with TalkNText?

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Account Management

• How do I login to my Cloudli account?
• How do I activate my account?
• How do I update the credit card information in my account?

Using the Shopping Menu

• How do I order a new number in my account?
• How do I order devices in my account?

Configuration Guides

• SIP Trunking Configuration Guides

Supported Devices

• Devices Available from Cloudli for Business Phone service - Cloud PBX
• Devices available from Cloudli for Home Phone Service
• Devices available from Cloudli for T.38 Fax ATA Service
• Devices available from Cloudli for SIP Trunking Service
• All Supported Devices

Voicemail

• How do I leave my voice mail?
• How many messages can my voice mail contain?
• How long are messages kept?
• What is the maximum duration of a message that a person may leave me?
• How to go back when I listen to a message?
• How to skip a saved message?

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About VoIP and Cloudli

• Benefits of a hosted VoIP system
• Difference between a traditional phone and VoIP
• What is VoIP?
• What is a VoIP service?
• Where is Cloudli available?
• How do I subscribe?

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Setup and Installation

• Will the Cloudli service work with my network setup?
• Can my SIP device connect to Cloudli from behind my firewall?

Local Number Portability

• Letter of Authorization (LOA) for Local Number Portability
• What are the different steps of the Porting Process?
• How to Transfer your Telephone Number to Cloudli?
• Is there a Porting Fee ?
• Can I Port my Disconnected Number ?
• How to Unbundle your Telephone Line from your Digital Subscriber Line (DSL):

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STIR/SHAKEN

• What is STIR/SHAKEN?
• What is Caller ID Spoofing?
• Does STIR/SHAKEN apply to SMS/text messaging?
• How will consumers be impacted by STIR/SHAKEN?
• What are STIR/SHAKEN Attestation levels?