Quick Start Guide for Virtual Fax / Desktop Fax

How can I send a fax?

Sending a fax has never been simpler. There are two ways you can send a fax:

A. You can send a fax directly from your registered email account.
B. You can send a fax from your Cloudli web portal.

How can I send a fax by email?

1. Address the fax

Enter the recipient’s fax number as an email address in the ‘To’ field using the following format:

<Phone number>@fax.cloudli.com

• For US/Canada Faxes: <Phone number> = 1 + AreaCode + LocalNumber

Example: To send a fax to a Canadian number: enter 15148798585@fax.cloudli.com in the
‘To’ field

• For International Faxes: <Phone number> = 011 + CountryCode + AreaCode + LocalNumber

Example: To send a fax to a UK number enter 011441455367001@fax.cloudli.com in the ‘To’ field

Tip: You can fax to multiple recipients by adding all recipient fax addresses in the ‘To’ or ‘CC’
fields.

2. Compose the fax

To compose an email-to-fax, simply create a new email and type the text you want to fax in
the body of that email. You can also attach one or more documents to the email, to fax the
contents of those documents. Text in the body of the email will be presented first, followed
by the content of the attached documents in the order they were attached.

If you simply want to fax one or more documents, just attach them in the proper order. You
do not need to type any text in the body of the email.

Note: Text in the subject line will not appear in the fax but will appear in the delivery status
notification email that you receive from the service.

3. Click Send

It typically takes less than a minute for the service to start the fax delivery. It can sometime
take longer depending on the size of the files you sent.

Note: Each individual fax that is sent is limited to 100 pages

How can I send a fax from the Cloudli web portal?

1. Go to the web portal at https://tr.ca.cloudli.com and login to your account.
2. Select the Fax Portal tab and click on Composer.
3. Fill in the Name of your recipient (for your records only – this information does not
appear on the fax).
4. Fill in the Fax number of the recipient (only digits here, ex: 15148798585).
5. Specify a Subject (for your records only – this information does not appear on the fax).
6. In the Comment field, type any text you would like to appear as the first page of your fax
(you may leave this blank).
7. Attach any files you would like to send as Fax.
8. Click Submit.

How can I confirm that my faxes were sent?

A. Once the fax is sent, you will receive a delivery status notification from the email address
notification@notification.documessage.com

Note: Be sure your spam filters allow emails from this sender to come to your Inbox.

B. You can also check the status of the sent faxes on the web portal under the Fax Portal tab
under the Outbound History sub-menu.

Faxes that are still currently in progress can be found under the Outgoing Queue sub-menu.

Note: A copy of the faxes you sent will be saved for a period of 10 days. Your fax history
record will be saved for a period of 60 days.

How do I view received faxes?

A. Your Cloudli fax number works just like any other fax number.

When someone sends you a fax, you will receive it as a PDF attachment to an email with the subject “New Fax Received” from notification@notification.documessage.com.
Note: Be sure your spam filters allow emails from this sender to come to your Inbox.

B. You can also view your faxes on the web portal under the Fax Portal tab under the
Inbound History sub-menu.
Note: A copy of the faxes you received will be saved for a period of 10 days.

Your fax history record will be saved for a period of 60 days.

What type of documents can I fax?

The following types of document are currently supported by our service when attaching them
to your e-mail or submitting them via the Web portal.

Tip: Please make sure that documents sent do not contain macro enabled content or are
password protected. If this happens you will receive a delivery status notification indicating an
error that the document could not be processed.

Where can I see the billing information related to my fax service?

Your billing details can be viewed from the Web portal under the Account tab, sub-menu Faxes.
This menu provides details of current and previous Invoice periods and related charges per fax.
If you have pages included with your plan, the number of included pages remaining will also be
indicated.