FAQs

Billing FAQ

• Call Recording (Business Phone)
• Call Supervision (Business Phone)
• Audio Conferencing
• Call Queue (Business Phone)
• Toll-Free Numbers
• Virtual Numbers

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Payment Information

• What payment methods do you accept?
• How do I update my credit card information?

Cloudli Connect

• Devices Supported by Cloudli Connect
• Device Provisioning Procedure - Cloudli Connect
• Account Statement - Cloudli Connect
• How to Configuring Your Router and Firewall (QoS)

Your Monthly Bill

• How can I view my invoices?
• How does Cloudli bill minutes?
• How do I contest my usage charges?
• How will I be notified of rate changes?

Warranty, Return, and Repair

• Can I get a refund for my Cloudli service?
• How do I return my equipment to Cloudli?

Account Management

• How do I login to my account?
• How do I activate my account?
• How do I update the credit card information in my account?

Using the Shopping Menu

• How do I order a new number in my account?
• How do I order devices in my account?

Configuration Guides

• SIP Trunking Configuration Guides

Supported Devices

• Devices Available from Cloudli for Business Phone service - Cloud PBX
• Devices available from Cloudli for Home Phone service
• Devices available from Cloudli for T.38 Fax ATA service
• Devices available from Cloudli for SIP Trunking service
• All Supported Devices

Voicemail

• How do I leave my voice mail?
• How many messages can my voice mail contain?
• How long are messages kept?
• What is the maximum duration of a message that a person may leave me?
• How to go back when I listen to a message?
• How to skip a saved message?

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About VoIP and Cloudli

• Benefits of a hosted VoIP system
• Difference between a traditional phone and VoIP
• What is VoIP?
• What is a VoIP Service?
• Where is Cloudli available?
• How do I subscribe?

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Setup and Installation

• Will the Cloudli service work with my network setup?
• Can my SIP device connect to Cloudli from behind my firewall?

Local Number Portability

• Letter of Authorization (LOA) for Local Number Portability
• What are the different steps of the Porting Process?
• How to Transfer your Telephone Number to Cloudli?
• Is there a Porting Fee ?
• Can I Port my Disconnected Number ?
• How to Unbundle your Telephone Line from your Digital Subscriber Line (DSL):

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STIR/SHAKEN

• What is STIR/SHAKEN?
• What is Caller ID Spoofing?
• Does STIR/SHAKEN apply to SMS/text messaging?
• How will consumers be impacted by STIR/SHAKEN?
• What are STIR/SHAKEN Attestation levels?