CODE | DESCRIPTION |
*97 + EXT# | Access Voicemail of Other Extension (passcode required) |
*98 | Access Your Voicemail (passcode required) |
*67 | Set Anonymous All Calls (for your extension only) |
*68 | Set Visible All Calls (for your extension only) |
*81 + TEL# | Anonymous, one call (for your extension only) |
*82 + TEL# | Visible, one call (for your extension only) |
*721 + EXT# or TEL# | Activate CF on All calls (1)(2) |
*724 + EXT# or TEL# | Activate CF on busy/no-answer (1)(2) |
*720 | Deactivate CF (2) |
*77 + EXT# | Page a user extension or group extension |
*77 + 000 | Page all users |
*8 + EXT# | Pickup call ringing at EXT# (1)(3) |
*80 | Pickup latest ringing call (2)(4) |
Transfer + 5000 | Park call |
500+S | Retrieve call parked in slot S (S can be 1 through 4) i.e: 5001 |
0 | Call the operator |
3 | Call the company directory |
6 + EXT# | Leave direct message for extension |
(1) Supported format is a 3-digit extension, or 11 digit telephone number only. Call forward to international destination must be defined from the online portal.
(2) This feature can be set on the Cloudli portal.
(3) Requires special permission given by administrator. Note that you can only pick up a call for an extension that was called directly.
i.e. if an extension is ringing as part of a Group that was called you can only pick up that call by specifying the extension number of
the Group and not that of the ringing device
(4) Requires special permission given by administrator. Note that you can only pick up the latest incoming call if it has not already
been answered. i.e. If the latest incoming call has been answered before you dial *80, you will not pick up the call that came before
it even if it is still ringing.
N11 SERVICES SUPPORTED VIA BUSINESS PHONE |
9 + Dial + N11 |
9N11 + Dial |
911 IS DIFFERENT |
911 + DIAL |
9911 + DIAL |
9 + DIAL + 911 |
CALL QUEUES DIAL CODE | DESCRIPTION |
*754 | Log in queues |
*756 | Log off queues |
*752 | Pause |
*758 | Unpause |
*750 | Check Queues Status |
*755 | Check Agent Status |
*757 | Dial Code Instructions |
CALL SUPERVISION |
*4 + EXT# | Start in Listen-In Mode |
ONCE IN LISTEN-IN MODE |
5 | Switch to Whisper Mode |
6 | Switch to Barge-In Mode |
4 | Switch back to Listen Mode |
NIGHT/LUNCH MODE TOGGLE CODES |
Current Mode |
Code entered |
Resulting Mode |
Day |
*2400 |
Night |
Day |
*1200 |
Lunch |
Lunch |
*1200 |
Day |
Lunch |
*2400 |
Night |
Night |
*1200 |
Lunch |
Night |
*2400 |
Day |