You can manage which users are to be supervised in the Supervision menu.
- Click on Cloud PBX - Supervision
You can create a pre-set team of agents to supervise, or you can select individuals one by one.
In this example, we will create a team called 'Support' which has two members, User 202 and User 203.
- Click on "Add Team"
- Select the users and click OK.
- You will now see the team listed below.
- To set up the supervision, click "Add Supervision".
- Choose which teams and/or individuals are to be supervised, and click OK.
You will now see that the Supervisor has a team listed beside their name.
Reminder: Click "Cloud PBX" - "Apply Changes" - "Provision", in order for the changes to be updated in the system.