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  1. Cloudli Support
  2. Tutorials & Reference Guides
  3. Business Phone : Call Supervision

Articles in this section

  • When should I use Call Supervision ?
  • How do I add a supervision license to an existing user ?
  • How do I manage which users I can supervise ?
  • How do I initiate Call Supervision ?
  • How do the different supervision modes work ?
  • Will my supervised agents be alerted that I have started listening ?

Will my supervised agents be alerted that I have started listening ?

Avatar
Mark Gibbons
  • 09 February 2021 22:47
  • Updated

No. Only you as a supervisor will hear a tone signaling “listen-in” mode after pressing the star code.

Related articles

  • What is Business Phone recording ?
  • Device Provisioning Procedure - Cloudli Connect
  • What type of Cloudli account supports SMS/MMS?
  • How do I initiate Call Supervision ?
  • When should I use Call Supervision ?

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