How the data contained in Voicemail, Fax messages, Call Recordings and call detail records are used
It is the policy of your service provider not to use or unnecessarily access the content of subscriber faxes or voicemail messages, call recordings or call detail records except for the following purposes:
- When a Subscriber is suspected to be in violation of Usage Policy reported by another subscriber or affected party.
- When it is required for the purposes of troubleshooting or testing for a problem with the Subscriber\'s service.
- When required for customization or programming of special features for the Subscriber\'s service.
- When required by law.
- The service provider may maintain a copy of recorded conversations for the Hosted VoIP or SIP trunk users. This is deleted every 8 days, and is accessed exclusively for troubleshooting purposes by the tech support department. If the subscriber does not wish to have this recording maintained, they may be excluded upon written request to our customer service department.
Disclosure or sharing of subscriber data
The service provider will not sell, rent, or lease personally identifiable Subscriber Information to others without subscriber permission except for the following conditions:
- In conjunction with a sale of company assets or stock (i.e. our customer base) to another business entity.
- When required by law or legal process.
- When necessary to assist authorities investigating a claim involving illegal activity.
- Our customer service personnel shall have access to an individual\'s account data when required for the maintenance or update of a subscriber’s account.
- No one, other than senior management and senior technical personnel, shall have access to a broad-based listing of all customer information, such as can be obtained by database queries or downloads.
Data Security
Subscriber data is stored on secure servers, under the protection of sophisticated firewalls, and transmits any credit card or personal information to our payment processing company via secure encrypted means, using 128 Bit SSL. The data is backed up daily for fast recovery in the case of primary data loss. The data is physically stored at a secure hosting facility, which employs enhanced security techniques to prevent unauthorized entry. Physical access to the systems are restricted to senior management and senior technical personnel. The systems are compliant with Trust Guard auditing, which is used to test our system for any vulnerability to hackers or other security risks on a daily basis.
Third Party Links
Links to third-party web sites on the site are provided solely as a convenience to the subscriber. The service provider maintains no control over third-party sites, including but not limited to their content or privacy policies, and makes no representation or warranty in connection with the subscriber’s decision to access third-party sites from links appearing throughout the site. If the subscriber decides to access any of the third-party sites linked to this site, it is entirely at the subscriber’s own risk.
Cookies
The service provider makes use of browser \"cookies\". Cookies are files employed by a majority of Internet related service providers which write specific information to a user\'s hard disk to be read again in the future if a user returns to a previously visited site. The service provider’s cookies do not enable third parties to access any subscriber information. Cookies are used internally to store subscriber data on service usage. If the subscriber feels strongly about the use of cookies, most browsers may be set to alert them to the placement of a cookie on your computer. The subscriber can delete the files that contain cookies; those files are stored as part of the Internet browser. Please refer to the browser help File to make use of these options.
Modifications to our Privacy Policies
We may make changes to this policy from time to time. We will post changes to our Privacy Policy on our end user site, which shall be effective upon posting. We will also inform subscribers of critical changes via email. Please contact us with comments or questions about this policy.